Delivery Information

What are the delivery options available & how much do they cost?

We offer the following UK delivery options:

Free UK Shipping - orders received by 2pm will be dispatched the same day via any shipping service we deem suitable for your order. This may include courier services for large items. Delivery will usually be 2-3 working days. This may or may not be a tracked or courier service

In addition to Free UK Shipping, we offer the following shipping upgrades:

Delivery Service Delivery Speed Additional Cost
Royal Mail Tracked 48 2-3 Working Days (includes Saturday) £2.95
Royal Mail Tracked 24 1-2 Working Days (includes Saturday) £3.95
Parcelforce Express 48 *

2-3 Working Days (excludes Saturday)

£4.95 *
Parcelforce Express 24 * 1 Working Day (excludes Saturday)

£5.95 *

Parcelforce Express AM (Pre-12noon) *

1 Working Day (excludes Saturday) 

Delivery before 12 noon.

£9.95 *
Parcelforce Express 10 (Pre-10am) *

1 Working Day (excludes Saturday)

Delivery before 10 am.

£12.95 *

* Please note that Parcelforce Postcode restrictions apply and we are unable to offer all Parcelforce services to certain postcodes: Isle of Wight, AB32-AB38 AB40-AB56, IV1-IV28 IV30-32 IV36-IV40 IV52-IV54 IV63 KW1-KW14, PA21-PA38, PH4-PH41 PH49-PH50, Northern Ireland (BT), HS, IV41-IV49 IV51-IV56, KA27-28 KW15-17, PA20, PA41-PA49 PA60-PA78, PH42-PH44, ZE, Isle of Man or the Channel Islands. In the event that we are unable to fulfil your order via your chosen delivery method, we will contact you straight away. For more information about Poscode Zone restrictions please see the Parcelforce Website

International Delivery options coming to the website soon. If you wish to place an order for delivery outside of the UK, please contact us on +44 (0) 115 8820988 or via the "Contact Us" form on this website to obtain a shipping quote. 

Are delivery times guaranteed?

We will always endeavour to deliver within the selected and advised time scale, and as such we use trusted & reliable couriers to take care of our deliveries. However, we cannot provide an absolute guarantee of this due to unforeseen circumstances. If you have paid for an upgraded delivery option, we would refund this delivery cost should we fail to deliver within the advised time scale. In the unlikely event that this should occur, please contact us so that we can get the issue resolved quickly.

Which couriers do you use?

We have selected our preferred couriers based on being reliable and trustworthy. We currently partner with Royal Mail and Parcelforce and can provide you with next day shipping for all orders placed before 2pm Monday to Friday (excluding bank holidays) for a small additional charge to your order.

Can I collect my order from you in person?

We understand that sometimes people locally to Moobarb may need an order very urgently, and we will always do our utmost to help. Should this be the case, please give us a call on 0115 8820988

Can I track my order once it has been dispatched?

Once your order has been dispatched, our systems will provide you with any relevent tracking information for your delivery. Some of our couriers are also able to provide text message and email alerts to let you know when they will deliver your order.

I can see that my order has been dispatched and should have arrived, what should I do?

If your order has not arrived within the advised timescale regardless of the system status, please contact us on 0115 8820988 or via the 'Contact Us' link on this site. We can then investigate with the relevent courier to confirm the whereabouts of your order.