How can I check the status of my order?
If you have set up an account with us the process is very simple. Simply log into 'My Account' and your order history will be displayed in the account dashboard.
What do the different order statuses mean?
Once you've placed an order, the status will be "Processing". This means we are getting your order ready for dispatch from our distribution centre. Once the status has been changed to "Complete", your order will have been dispatched to you.
Can I cancel my order once it is placed?
You can cancel your order provided it is not showing with the status "complete". Please give us a call on 0115 8820988 so that we can action this straight away for you should you change your mind.
Can I make amendments to my order I've already placed?
You can make amendments to an order already placed provided it is not showing as "complete" in the order status. Please give us a call on 0115 8820988 & we will gladly help you with this.
How do I find out if an item is in stock for delivery?
Against 'Availability' it will show a status of 'In Stock'
Do you take orders against stock you don't currently have?
No. We only ever take orders against stock that is phyically in our distribution centre, so you can be assured that you won't be kept waiting for longer than promised as a result of this.
I've forgotton my password, how do I reset it?
At the account log in screen, click on the 'forgot my Password' link, and follow the instructions to reset your password.
Do you offer any student discount?
Unfortunately, we currently are unable to offer any discounts to students at this time.
Which payment methods do you accept?
We accept Debit / Credit Card payments through our card provider, Barclaycard. We can accept VISA, Mastercard and Maestro cards. Please note that we are currently unable to process American Express through Barclaycard. We also offer the option for paying via PayPal. You can pay via American Express through our PayPal checkout.
Can I pay via PayPal?
Yes, we accept PayPal payments.
What are your security procedures?
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Moobarb Ltd will not sell any of your personal details onto anyone else. Our website is secured using the industry standard Secure Socket Layer (SSL) Certificate technology. This encrypts the data you enter between your web browser and our secure payment pages to make sure nobody else can steal the data in between.
Do prices include VAT?
All listed prices include the UK standard VAT at the current rate (20%). We are able to provide you with a VAT Invoice upon request for businesses who wish to reclaim the VAT element of their purchase.
What are the delivery options available & how much do they cost?
Please refer to our Delivery Information section for full details of this.
Are delivery times guaranteed?
We will always endeavour to deliver within the selected and advised time scale, and as such we use trusted & reliable couriers to take care of our deliveries. However, we cannot provide an absolute guarantee of this due to unforeseen circumstances. If you have paid for an upgraded delivery option, we would refund this delivery cost should we fail to deliver within the advised time scale. In the unlikely event that this should occur, please contact us so that we can get the issue resolved quickly.
Which couriers do you use?
We have selected our preferred couriers based on being reliable and trustworthy. We currently partner with Royal Mail and Parcelforce and can provide you with next day shipping for all orders placed before 3pm Monday to Friday (excluding bank holidays) for a small additional charge to your order. We also have the ability to arrange pre-10am deliveries to certain areas.
What if one or more items I require are out of stock at the time I place the order?
You can only place an order against items that show 'In Stock' against the availability. If items show a status of 'out of stock' you cannot order until these are back in stock. Feel free to call us on 0115 8820988 for details on anticipated timescales.
Do you part ship an order?
The part shipping of orders is not Moobarb policy. If, when we come to pick your items we cannot fully your order due to damages, we will notify you prior to dispatch. So if, for example, you have placed an order for 6 identical items and we can only fulfil 5, we would contact you to ascertain if you still want these 5 or would rather cancel the order.
Can I collect my order from you in person?
We understand that sometimes people locally to Moobarb may need an order very urgently, and we will always do our utmost to help. Should this be the case, please give us a call on 0115 8820988.
Can I track my order once it has been dispatched?
Once your order has been dispatched, our systems will provide you with any relevent tracking information for your delivery. Some of our couriers are also able to provide text message and email alerts to let you know when they will deliver your order.
I can see that my order has been dispatched and should have arrived, what should I do?
If your order has not arrived within the advised timescale regardless of the system status, please contact us on 0115 8820988 or via the 'Contact Us' link on this site. We can then investigate with the relevent courier to confirm the whereabouts of your order.
I have changed my mind and wish to return my order, what is the process?
If you wish to return an item within 30 days because you no longer require it, please give us a call on 0115 8820988 and we will advise you on the process for this. Please note however, that items much be in perfect condition, with all original packaging intact. Items will be inspected upon return and refunds will be at the discretion of Moobarb as per these guidelines. The sender is responsible for return postage costs in these circumstances.
An item has arrived damaged or faulty, what do I do?
All our goods are inspected prior to dispatch to help ensure they leave us in perfect condition. However, should an item arrive with you damaged or faulty, please contact us on 0115 8820988 or via the 'Contact Us' link on this site.
My item has developed a fault after 30 days, what do I do?
Should an item develop a fault, please contact us on 0115 8820988 or via the 'Contact Us' link on this site to discuss the problem you're experiencing. We can then help get any issues resolved for you.